Merging Quality with CompassionThis week, we’ll be introducing you to a very special member of the Griswold team. We’re lucky to work with Diane Walker, Vice President of Quality, Compliance and Outcomes here at Griswold, and we think it’s only fair to share her knowledge and advice with you. But first, a short introduction…

Diane Walker came to Griswold with an impressive background and extensive knowledge of health care. She received her Bachelor of Science in Nursing from Duke University and a Master of Science in Psychiatric Nursing from Rutgers University. She is a John Dystel Nurse Fellow with the National Multiple Sclerosis Society and a Certified Senior Advisor®.

As you may know, the core of Griswold’s mission is to be the best care services company in the world, and this means that no matter which office you contact, you will receive the same superior quality of services based on company-wide performance standards. This is where Diane Walker truly shines as an invaluable member of our team.

“I oversee this process which entails not only assisting Directors to understand the standards and how to implement them in their individual offices,” says Walker, “but also how to develop internal processes to improve the quality of the services they provide to clients and family members.”

When asked about the most enjoyable aspect of her job, Diane did not hesitate to credit Griswold’s exceptional group of Directors that hail from around the country. “It is a joy to work with such dedicated individuals,” she says, “They are not only committed to their clients and the amazing caregivers they refer, but they are also actively involved in their communities advocating for quality of life issues. They also support the local chapters of national organizations, truly representing the interests of the clients they serve.”

So to put it simply, Diane Walker is not only the compassionate advocate of Griswold’s superior quality of care, but she is also the diligent leader of a brilliant team of Directors. Perhaps you can see why we felt it necessary to dedicate this week’s blog posts to her!

More wise words from Walker to come! In our next post, she will be sharing her thoughts on the telltale signs that a loved one would benefit from non-medical homecare.

Do you have any questions you might like to ask Diane or any Directors? Please put them in the comments section below, and we will respond!