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Griswold Home Care of Harford & Cecil County Receive 2022 Best of Home Care Awards

Havre de Grace, MD – Griswold Home Care of Harford & Cecil County announced today that they were awarded 2022 Best of Home Care recognition - Employer of Choice, Leader in Experience, and Provider of Choice awards. These awards are granted only to top-ranking home care providers, based on client satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care. Griswold Home Care of Harford & Cecil County is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

“We’re excited to congratulate Griswold Home Care of Harford & Cecil County for their well-deserved achievements,” says Todd Austin, President of Home Care Pulse. “It’s wonderful to see the hard work these multiple franchise locations have put in to provide high-quality care and employment – and their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”

This accomplishment demonstrates the Harford & Cecil County offices’ long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of each franchise’s clients and caregivers were interviewed by Home Care Pulse each month. Over a 12-month period, both the Harford & Cecil County office received high client and caregiver satisfaction ratings in caregiver training, the compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees and quality benchmarks from Home Care Pulse, the Harford & Cecil County’s team set goals to provide the best possible experience.

The Leader in Experience award is the highest achievable recognition. It represents an elite group of 10% of home care agencies participating in the program and has proven that they provide quality care across every satisfaction category measured. The Provider of Choice award is earned for the highest levels of client satisfaction, and the Employer of Choice award represents the highest levels of employee satisfaction.

“At Home Care Pulse, our mission is to help home care businesses create an experience beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Griswold Home Care of Harford & Cecil County that have effectively provided outstanding care and employment experiences, we know we’re on the right track. Griswold Home Care of Harford & Cecil County has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

About Home Care Pulse

Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even during a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit

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    - Ms. Daughton

About Jean Griswold

Our founder, Jean Griswold, was a care professional who became a visionary entrepreneur when she started the first non-medical home care franchise in the United States while running her own home care business.

Jean started at her dining room table in 1982 in suburban Philadelphia. Her husband, Minister and Doctor Lincoln Griswold, informed her that an elderly woman in their parish had died through the complications associated with malnutrition and dehydration because she had no support system to care for her. Jean was deeply saddened by what she felt was an easily preventable tragedy. She was driven to act.

Jean Griswold was an extraordinary leader. She was diagnosed with multiple sclerosis in 1967 at the age of 36 but continued to work actively in her office until she was 79. She published a book, “Fears of the Elderly” in 2013.

Jean was born in New York City. She received a bachelor’s degree in economics and business from Douglass College and a master’s degree in personnel and guidance from Rutgers University. She received an honorary doctorate from Holy Family University in 2006. From 2003 to 2004 she was Entrepreneur in Residence at the Wharton School of the University of Pennsylvania. She won numerous awards, including the Spirit of Philadelphia Award, the Working Woman’s 2001 Entrepreneur of the Year honor, and the 2002 MS National Achievement Award of the National Multiple Sclerosis Society.

Jean passed away on January 28th, 2017 at the age of 86. She was an inspirational woman and entrepreneur, and despite her passing, her values live on in Griswold Home Care today.

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