Griswold Home Care of Lehigh Valley Receives 2022 Best of Home Care Awards
Griswold Home Care of Lehigh Valley announced today that they were awarded 2022 Best of Home Care recognition - Employer of Choice. This award is granted only to top-ranking home care providers, based on client satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm for home care.
“We’re excited to congratulate Griswold Home Care of Lehigh Valley for their well-deserved achievement,” says Todd Austin, President of Home Care Pulse. “It’s wonderful to see the hard work these multiple franchise locations have put in to provide high-quality care and employment – and their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
This accomplishment demonstrates the Lehigh Valley offices’ long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of each franchise’s clients and caregivers were interviewed by Home Care Pulse each month. Over a 12-month period, the Lehigh Valley office received high client and caregiver satisfaction ratings in caregiver training, the compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees and quality benchmarks from Home Care Pulse, the Lehigh Valley team set goals to provide the best possible experience.
“At Home Care Pulse, our mission is to help home care businesses create an experience beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Griswold Home Care of Lehigh Valley that have effectively provided outstanding care and employment experiences, we know we’re on the right track. Griswold Home Care of Lehigh Valley has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
About Home Care Pulse
Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even during a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit Home Care Pulse.