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Griswold Home Care of Winston-Salem Receives 2021 Best of Home Care® Leader in Excellence Award

Winston-Salem, NC – Griswold Home Care of Winston-Salem announced today that it received the distinguished 2021 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Griswold Home Care of Winston-Salem is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Griswold Home Care of Winston-Salem’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Griswold Home Care of Winston-Salem’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Griswold Home Care of Winston-Salem received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Griswold Home Care of Winston-Salem management team set goals to reach the highest level of excellence possible.

“The recognition that comes with this award is humbling, and we will continue to provide exceptional support to our caregivers and clients,” says Norm Potter, Executive Director/Owner of Griswold Home Care of Winston-Salem.

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “When we see agencies like Griswold Home Care of Winston-Salem that have made an effort to provide outstanding care and employment experiences, we know we’re on the right track. Griswold Home Care of Winston-Salem has worked extremely hard to provide high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to provide proof of quality to potential and new clients and caregivers.”

To find out more about Griswold Home Care of Winston-Salem’s commitment to excellence, please visit https://www.griswoldhomecare.com/winston-salem/ or call (336) 899-0199.

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Griswold Home Care of Winston-Salem Receives 2021 Best of Home Care® – Provider and Employer of Choice Awards

Winston-Salem, NC – Griswold Home Care of Winston-Salem announced today that it has received both the 2021 Best of Home Care® – Provider of Choice and Employer of Choice Awards from Home Care Pulse. These awards are granted only to the top-ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse. Griswold Home Care of Winston-Salem is now ranked among a small handful of home care providers across the country who have proven their ability to provide an exceptional working experience to employees and the highest quality care to clients.

“We want to congratulate Griswold Home Care of Winston-Salem on receiving both the Best of Home Care – Provider of Choice Award and the Best of Home Care –Employer of Choice Award,” says Erik Madsen, CEO of Home Care Pulse. “Since these awards are based on real, unfiltered feedback from clients and caregivers, Griswold Home Care of Winston-Salem has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client and caregiver satisfaction. We are pleased to recognize their dedication to quality professionalism and expertise in home care.”

Best of Home Care providers have contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent company, it is able to collect honest and unbiased feedback.

“In the world of value-based home care services, the Home Care Pulse Awards affirm our staff's commitment to excellence at all levels. We maintain an intense focus on being both an Employer and Provider of Choice. This requires critical internal evaluation of what we do well, but also where we need to improve. Home Care Pulse provides the necessary feedback which contributes substantially to that process of self-evaluation,” says Norm Potter, Executive Director/Owner of Griswold Home Care of Winston-Salem.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “We’re thrilled to recognize Griswold Home Care of Winston-Salem as a Best of Home Care award-winning provider and celebrate their accomplishments in building a team of happy, qualified caregivers who provide outstanding care for their clients.”

To find out more about Griswold Home Care of Winston-Salem’s commitment to excellence, please visit https://www.griswoldhomecare.com/winston-salem/ or call (336) 899-0199.

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About Griswold Home Care

With 200 locations in 30 states, Griswold Home Care is one of the country’s top home care companies, delivering compassionate care 24/7 to its clients. Its purpose is to give people the help they need to live in the place they love. Through this purpose, Griswold Home Care helps adults maintain quality of life despite advanced age or onset of illness through services including companion care, home services, personal care, and respite care. Founded by the late Jean Griswold in 1982, the company has maintained its founder’s profound sense of empathy for older and disabled adults and those living with chronic conditions. For more information, visit www.griswoldhomecare.com or call 215.402.0200.

About Home Care Pulse

Home Care Pulse is the industry’s leading firm in satisfaction research, quality assurance, and caregiver training. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. Home Care Pulse combines detailed client/caregiver insights with top-rated caregiver training through In The Know. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.

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  • “James, My wife, Rebecca, was Griswold’s first client when they opened their Winston-Salem office in 2011 and we have been with them ever since! Rebecca now requires 24/7 care. Our 4 Griswold CNAs are caring, compassionate, and competent. We are deeply grateful to Griswold for providing care and partnering with us on this journey. If you are ...”
    - Edward Shaw

About Jean Griswold

Our founder, Jean Griswold, was a care professional who became a visionary entrepreneur when she started the first non-medical home care franchise in the United States while running her own home care business.

Jean started at her dining room table in 1982 in suburban Philadelphia. Her husband, Minister and Doctor Lincoln Griswold, informed her that an elderly woman in their parish had died through the complications associated with malnutrition and dehydration because she had no support system to care for her. Jean was deeply saddened by what she felt was an easily preventable tragedy. She was driven to act.

Jean Griswold was an extraordinary leader. She was diagnosed with multiple sclerosis in 1967 at the age of 36 but continued to work actively in her office until she was 79. She published a book, “Fears of the Elderly” in 2013.

Jean was born in New York City. She received a bachelor’s degree in economics and business from Douglass College and a master’s degree in personnel and guidance from Rutgers University. She received an honorary doctorate from Holy Family University in 2006. From 2003 to 2004 she was Entrepreneur in Residence at the Wharton School of the University of Pennsylvania. She won numerous awards, including the Spirit of Philadelphia Award, the Working Woman’s 2001 Entrepreneur of the Year honor, and the 2002 MS National Achievement Award of the National Multiple Sclerosis Society.

Jean passed away on January 28th, 2017 at the age of 86. She was an inspirational woman and entrepreneur, and despite her passing, her values live on in Griswold Home Care today.

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